The goal of a service provider is to impress your customers so much that they become raving fans that refer you to the ends to universe.
There is so much importance on how you deliver and not just what you deliver. Often times, that is what makes you unique.
In every service based business, there will be at least 1 moment when your customer starts to worry. You can negate that automatic panic with strategic automated updates.
Meet the Gimbal! The best-kept secret in the DIY video space.
How do I know, how much does it cost to fix it, and do I even need to worry about this?