The goal of a service provider is to impress your customers so much that they become raving fans that refer you to the ends to universe.
There is so much importance on how you deliver and not just what you deliver. Often times, that is what makes you unique.
In every service based business, there will be at least 1 moment when your customer starts to worry. You can negate that automatic panic with strategic automated updates.
Self-checkouts are becoming more common, but do they really reduce costs and increase service efficiency?
But Not For the Reasons You Think! Automation is not about replacing employees, it is about amplifying them.
Developing a set of email templates is a great way to reduce time spent responding to emails.